Last updated: 03 December 2025

This Privacy Policy describes how Aristotelis Ke Anthoula (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit akea.wine (the “Site”), make a purchase, join our wine club, or communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of your information as described below. If you do not agree, please do not access or use the Site.

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Updates will be posted here with a revised “Last updated” date.

The personal information we collect depends on how you interact with our Site and Services.

A. Information You Provide Directly

This may include:

• Contact details — name, email, phone number, billing and shipping address
  
• Order information — purchased items, payment confirmations, order notes
  
• Account information — username, password, account settings
  
• Shopping activity — wishlist items, cart contents
  
• Customer support — messages, emails, feedback, return enquiries
  

Some features may require you to provide certain information. If you choose not to provide it, you may not be able to access those features.

B. Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about how you interact with the Services, including:

• Device and browser information
  
• IP address and region
  
• Pages viewed, clicks, referring URLs
  
• Interaction with marketing emails
  
• Login or account activity
  
• Error logs
  

We use cookies, pixels, and similar tracking technologies to enable site functionality, remember preferences, and improve performance.

For specific Shopify-related cookies, see:

https://www.shopify.com/legal/cookies

Your browser may allow you to block or delete cookies. Doing so may impact site functionality.

C. Information From Third Parties

We may receive information from:

• Shopify, which powers our online store
  
• Payment processors (e.g., card or bank information collected to process orders)
  
• Fulfilment and shipping partners
  
• Email and marketing platforms (e.g., Klaviyo)
  
• Advertising partners (e.g., Meta, Google)
  
• Analytics providers
  

Any third-party information we receive will be handled according to this Privacy Policy. We are not responsible for the accuracy or privacy practices of third parties.

We use personal information for the following purposes:

A. Providing Products & Services

• Processing payments
  
• Fulfilling and delivering orders
  
• Managing returns and refunds
  
• Maintaining your account
  
• Sending transactional notifications (order confirmations, shipping updates)
  
• Allowing you to post reviews or comments
  

B. Marketing & Advertising

• Sending promotional emails or texts
  
• Personalising site experience and product recommendations
  
• Displaying targeted ads on other platforms
  

You may opt out of marketing communications at any time via the unsubscribe link.

C. Security & Fraud Prevention

• Detecting and preventing fraudulent or illegal activity
  
• Protecting our systems, accounts and users
  

D. Customer Support

• Responding to enquiries
  
• Troubleshooting issues
  
• Improving our services

Please note that we do not offer refunds or exchanges for change-of-mind purchases, including situations where the wine is simply not to your personal taste. Natural wine is expressive and can vary from vintage to vintage — this is part of its charm and identity.

However, if something seems genuinely wrong, please contact us and we will help.

If you post a product review or other content publicly on our Site or social media, it becomes publicly accessible. Please do not share personal information in these posts unless you wish it to be public.

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before submitting any information.

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16.

If you believe a child has provided us information, please contact us so we can delete it.

While we take reasonable steps to protect your information, no system is completely secure.

We retain personal information only as long as necessary to:

• maintain your account
  
• fulfil orders or subscriptions
  
• comply with legal obligations
  
• resolve disputes
  
• enforce agreements

Depending on your location, you may have rights regarding your personal information, including:

• Access / Know — request a copy of your information
  
• Delete — request deletion of your information
  
• Correct — ask us to correct inaccurate data
  
• Portability — request a transfer of your information
  
• Restrict processing
  
• Withdraw consent (for consent-based processing)
  

You may exercise these rights by contacting us.

We may request proof of identity to protect your account.

We will not discriminate against you for exercising your rights.

Your information may be transferred, stored or processed outside of Australia, including in the United States or Europe, by Shopify or our service providers.

Where required, recognised legal safeguards (such as Standard Contractual Clauses) are used to protect that information.

If you have concerns about how we handle your personal information, please contact us.

You may also contact the Office of the Australian Information Commissioner (OAIC).

If you have questions about this Privacy Policy or wish to exercise your rights please contact us.